Healthcare and public services
Prepare an access or communication request for the service involved.
Keep the relevant UK context with these pages
These choices only add context to the shareable page address. All sections remain in the delivered HTML, and no choice is an eligibility, entitlement or personalised-advice result.
No preference has been applied. The full page remains visible.
Service access should be considered individually
Great Britain service providers and public bodies have Equality Act duties; Northern Ireland uses its separate disability-discrimination framework.
Important limit: Whether a change is legally required is fact-specific and this page cannot decide it.
Sources and review information
Status: Owner released - source checked
Evidence check: Mapped to checked master-register claims
Jurisdiction: UK by nation
Last checked: 2026-07-15
Review trigger: Recheck quarterly, immediately before release, and when an official source changes
Prepared by: Project editorial team
Owner release date: 2026-07-22
Independent review: Not independently reviewed
Corrections: Use the site correction route without including personal health information.
- Equality Act 2010 — Equality Act 2010, c.15.
- Disability Discrimination Act 1995 — Disability Discrimination Act 1995, c.50, as applicable in Northern Ireland.
- EHRC services-code status — Equality and Human Rights Commission. Code of practice for services, public functions and associations: 2026 laying update.
- ECNI disability discrimination — Equality Commission for Northern Ireland. Disability discrimination.
Last checked: 2026-07-15
Jurisdiction: UK by nation
Prepared by: Project editorial team
Owner release date: 2026-07-22
Independent review: Not independently reviewed
Correction route: Report changed or inaccurate information without including personal health information.
Ask for communication support in the format you can use
Useful requests can concern appointment format, written information, extra processing time, a quieter setting, communication support or recording an access need.
Important limit: England's Accessible Information Standard and Wales's accessible communication standard are not one UK-wide standard; Scotland and Northern Ireland use their own systems and duties.
Sources and review information
Status: Owner released - source checked
Evidence check: Mapped to checked master-register claims
Jurisdiction: UK by nation
Last checked: 2026-07-15
Review trigger: Recheck quarterly, immediately before release, and when an official source changes
Prepared by: Project editorial team
Owner release date: 2026-07-22
Independent review: Not independently reviewed
Corrections: Use the site correction route without including personal health information.
- EHRC services-code status — Equality and Human Rights Commission. Code of practice for services, public functions and associations: 2026 laying update.
- ECNI disability discrimination — Equality Commission for Northern Ireland. Disability discrimination.
- NHS England Accessible Information Standard — NHS England. Accessible Information Standard.
- Wales accessible communication standards — Welsh Government. Accessible communication and information standards in healthcare.
Prepare a short access request
Record the task, the barrier, the change requested, why it helps, any time sensitivity and the preferred response format.
Important limit: Do not include more medical detail than the service needs to understand the access request.
Sources and review information
Status: Owner released - source checked
Evidence check: Mapped to checked master-register claims
Jurisdiction: UK by nation
Last checked: 2026-07-15
Review trigger: Recheck quarterly, immediately before release, and when an official source changes
Prepared by: Project editorial team
Owner release date: 2026-07-22
Independent review: Not independently reviewed
Corrections: Use the site correction route without including personal health information.
- EHRC services-code status — Equality and Human Rights Commission. Code of practice for services, public functions and associations: 2026 laying update.
- ECNI disability discrimination — Equality Commission for Northern Ireland. Disability discrimination.
- NHS England Accessible Information Standard — NHS England. Accessible Information Standard.
- Wales accessible communication standards — Welsh Government. Accessible communication and information standards in healthcare.